Terms and conditions

Terms and Conditions

Welcome to Zone Thirteen Collection! By using our website and purchasing our products, you agree to the following terms and conditions:

1. Orders

All orders are subject to availability. We do our best to ensure that our products are in stock and accurately described. If an item is unavailable, we will contact you as soon as possible to arrange a refund or alternative.

2. Payments

We accept payment via Credit Card, Apple Pay, Google Pay and Cash App. All payments must be received in full before orders are shipped.

3. Shipping

We ship all orders via USPS. Estimated delivery times are provided in our Shipping and Delivery section, but please note that delivery times may vary due to carrier delays or unforeseen circumstances.

4. Returns and Refunds

Please see our Returns and Refunds policy. By purchasing from our store, you agree to the terms outlined there.

5. Custom Orders

Custom or personalized orders are non-refundable, as each item is made specifically for you. Please ensure all details are correct before submitting your order.

6. Product Descriptions

We strive to display our products as accurately as possible. However, colors may appear differently on different screens, and slight variations may occur due to the handmade nature of our products.

7. Intellectual Property

All content on this website, including images, designs, and text, is owned by Zone Thirteen Cozies and may not be used or reproduced without permission.

8. Limitation of Liability

Zone Thirteen Cozies is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the item(s) you bought.

9. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page.

Thank you for supporting our small business! We appreciate every order and strive to provide handmade items with care and love.